TERMS AND CONDITIONS
This web site (ViennaTicketOffice.com, a service of Absolut Ticket GmbH) and the content in it is intended to provide information about cultural events and to allow the booking on line.
Terms and conditions of use and copyright
All of the information in this website is carefully checked and updated on a regular basis. No warranty is undertaken for the correctness, actuality or completeness of the contents offered in these internet sites, which may be subject to alterations and errors.
Access to and use of this website and any information contained or referred to therein lie within the sole responsibility of the user. References to external internet sites are characteristic elements of this web site. Any warranty or liability for the contents of such external websites or changes thereof is expressly excluded. The use for commercial purposes as well as the reproduction and distribution of the content in this web site is prohibited.
All the personal data, like names, phone and fax numbers or e-mail addresses required for the purpose of booking will be used only for this purpose and will under no circumstances be passed on to third parties.
Protection of credit card transactions
To protect the security of information during transmission the transaction is done using Secure Socket Layers (SSL). This protocol encrypts the information input during transmission, preventing third parties from reading data. When the system is working under SSL the URL switch from http:// to https://, and the browser´s tool bar is replaced by the symbol of a key or a padlock.
Online, hotline and email tickets reservations
are compulsory, as far as tickets available, and cannot be cancelled or re-scheduled anymore. After submitting of the order the system provides a notification of availability. The cost of the ticket is debited to the provided credit card. Please note that subsequent cancellation is not possible. In the case of Internet bookings it is not possible to personally select seats within the selected price category. As a rule, seats will be assigned together, if available, or at least in groups of at least two contiguous locations. If the requested price category is no longer available or the seats in that category are no longer available in groups of at least two contiguous locations, the customer will be notified and advised about feasible alternatives. Comments or requests that are written during the booking request in the `Comments`, are met as far as possible, but are not binding for ViennaTicketOffice.com.
Ticket pick up and delivery
When applicable booked tickets are available at the evening box office of the corresponding venue. Upon request the tickets can be mailed to the address on the order. If not otherwise indicated, booked tickets are available at the address of the Vienna Ticket Office: Kärntner Straße 51, A-1010 Vienna open Monday to Sunday 9:00 a.m. to 7:00 p.m .
For tickets which have been lost by post mail we do not accept any liability.
For some performances, tickets will only be allocated approximately one month before the performance by the organizer. Should the ticketing of reserved and paid tickets due to technical, organizational or any other reasons, not be possible, the ViennaTicketOffice will refund the price of the ticket(s) including all fees without deduction. However, the ViennaTicketOffice does not assume liability for expenditures associated directly or indirectly with the (baseless) ticket reservation (e.g. a refund of travel cancellation costs is not possible).
The following credit cards are accepted:
- Diners Club, Visa, JCB, Euro Card, Master Card
Changes of cast, date and/or program
Performances are subject to changes of cast, date and/or programme and such changes shall not create an entitlement to return tickets of admission.
Performances at the Vienna State Opera
The actual beginning time for performances at the Vienna State Opera without time specification have been not yet announced, actual beginning time of those performances will be published by the Vienna State Opera and on our web site at latest 1 month in advance. The user is due to provide himself with the accurate beginning time for those performances.
ViennaTicketOffice.com acts only as procurer for entering tickets and is not liable for eventual refunds. ViennaTicketOffice.com is not committed to inform the clients of cancellations, deferral and laying, however the company aims to inform the clients as far as possible. In any case we do exclude liability for journeys, hotel arrangements or any other costs in context with cancelled, deferraled or layed events. In case of a cancellation of a performance only the organizer himself decides if a refund will be effected. If there has been charged an advance booking fee and the performance has been cancelled, we can not refund this advance booking fee, because of the already fulfilled service of the advanced booking.
Viennaticketoffice.com deals with the reservation, booking and distribution of tickets and provides tickets that are in the pre-sale. As one of the leading Austrian ticket offices, we do not charge any booking fees for a great amount of events on our website. However, for events, where ViennaTicketOffice.com does not have any whole-sale conditions, the booking fees (i.e. system fee and service charge) are displayed in detail during the booking process. Any postal costs for the delivery of tickets is charged separately and also displayed during the booking process.